Shumaila's Training Institute 
CLIENT CARE AND CONSTRUCTION
INTRODUCTION
Client care is essential to your success as a beautician. It is an
important part of all that you do for your client whist they are in the
salon. Consulting with your client to determine their ideas and
requirements and making suitable recommendations based on the
information received and the results of your analysis of their skin.
Like most skills, client care and consultation has to be learned, and
this requires thought and study.
HYGIENE - THE SCIENCE OF HEALTH
Clients expect the salon to be clean. They expect towels to have been washed and brushes cleaned and they take it for granted that good hygiene is maintained.
You are as responsible as every other member of staff for maintaining the highest standards of cleanliness and hygiene at all times, to safeguard both clients and staff from infection.
If you take sensible precautions the salon can be kept as clean as possible and the risk of cross - infection can be minimized..
- Use only clean towels and gowns for each client.
- Wash bowls and sponge before sterilising or disinfecting them.
- Use 70 percent alcohol, or alcohol wipes, for cleaning tools.
- keep floors and surfaces clear, tidy and clean.
- Maintain good personal and genereal hygiene - wash your hands regularly, and clean cups and mugs thoroughly.
- Always clean and sterilize tools before using them on clients.
Many clients are too embarrassed to complain, always encourage clients to let the salon know what is wrong.
PERSONAL HEALTH AND HYGIENE
Initially, your clents will judge your personal and professional standards by the way in which you present yourself.
Hands and nails
Your hands should always be perfectly clean. Firt on your hands and under your nails will harbour bacteria. By spreading germs you could infect other people. Your hands need washing not only before work, but several times throughout the day.
The risk of spreading infection and disease can be prevented by keeping nails short and neat. Clean, well-manicured nails without splits or tears are hygienic and safe.
Body
Taking a daily bath is necessary to remove the build-up of sweat, dead skin cells and surface bacteria. Skin in areas such as armpits, feet and genitals has more sweat glands than elsewhere, and the warm, moist conditions in these areas provide an ideal breeding ground for bacteria. Regular washing is therfore essential if 'Bo' (body odour) is to be prevented.
Antiperspirants will reduce underarm sweating.
Mouth
Unpleasant breath is offensive to clients. Bad breath (halitosis) is the result of leaving particles to decay within the spaces between the teeth. you need to brush your teeth after every meal. Bad breath can also result from digestive troubles, stomach upsets, smoking and strong foods such as onions, garlic and some cheeses.
Personal appearance
In addition to personal cleanliness, your appearance is also an important factor. The effort you put into getting ready for work reflects your pride in the job. It is alright for you to have own individual look, provided that you appreciate and accept that there are professioal standards of dress and appearance that must be followed - a sort of personal code of practice.
Clothes
Clothes or overalls should be clean and well-ironed. It is sensible to wear cloths made from fabrics that are suitable not only for your intended work but also for the time of year. Apart from the clothes that other people see, remember that a daily change od underwear essential.
Shoes
Wear shoes that have low heels. They should be smart, comfortable and be made of materials suitable for wearing over long periods of time. It is worth wearing shoes that allow your feet to 'breathe# as ventilated feet remain cool and comfortable throughout the working day.
Hair
Your hair reflects the image and expected standards of the salon in which you work. It should be clean, healthy and manageable. Don't let long hair fall over your face, as this will obstruct good communication with the clients and your poor body language may give them the wrong message.
Only the minimum of jewellery should be worn in the salon. Rings, bracelets and dangling necklaces will get in the way of normal day-to-day duties and will make the client uncomfortable.
Posture
Bad posture will lead to fatigue or even longer-term injury. An incorrect standing position will put undue strains on muscles and ligaments, as well as giving your clients an impression of an uncaring, unprofessional attitude towards work
|
