Customer Policy

1. Returns & Exchanges: Buy with Confidence.

1.1 Returns on all products must be made within 7 days of purchase for store credit or exchange only.

1.2 No cash refunds.

1.3 For sanitary reasons, all products that have left the salon & that are opened are not returnable. Gift certificates are not returnable.

2. Prices & Offers: We offer best prices.

2.1 We reserve the right to change the price at any time.

2.2 We generally refresh our offers every 15 days . But we reserve our rights to change the offers at any time.

3. Late Arrivals: Don’t worry, just let us know.

3.1 If you are running late, try to let us know as soon as possible. However, if you show up the same day, you may have to wait a little but we will do our best to accommodate you.

3.2 In case your treatment is time is more than 45 min, please try not to be late. In such cases, we may ask you to re book.

4. Missed Appointments: Just book again

4.1 We work with pre-booked appointments. In case you are not able to make it,  let us know 24 hours before and we will book you again.

4.2 Any medical/emergency conditions, no problem. Please inform us.

4.3 In case of special appointments such as Bridal  or Party Makeup or Hair, we take 100% deposit due to nature of work involved and if you cannot make it on your pre-booked date, no refunds can be claimed or re-bookings to be made.

5. Children:

5.1 We enjoy your children. However, for their safety & out of consideration for our clients we must request that you do not bring children under the age of 14 with you to the salon for appointments that exceed 15 minutes, unless they have appointments of their own. The employee has right to reject any services related to children under 14.

5.2 We cannot accept the role as guardian to children left within the waiting area.

6. Mobile Phones: 

6.1 Our goal is to provide a relaxing atmosphere so that you may enjoy our services. Please put mobile phones on vibrate, silent or turn them off while visiting the salon.

6.2 You are welcome to use your mobile phone in the reception area/waiting area.

6.3 Students/employees/trainee must have their mobile phone switched off.

7. Health & Medical Conditions: Just tell us everything

7.1 In order to provide you with the best possible service, we ask that you be as honest as possible regarding your personal health.

7.2 All information will be kept with the utmost confidence.

8. Calling Clients.

8.1 Shumailas may occasionally call the client to gather feedback on the treatments.

9. Offers: Our Customers recommend our offers.

9.1 All offers/deals vouchers are valid for a specific period and redeem as stated. After this period vouchers will considered as expired so any expired voucher cannot be refunded or redeemed.

9.2 Deals are not refundable at all, but in case you have specific conditions, please get in touch with us. We will do our best to give back your money. We happily convert your money into gift voucher or credit voucher. In case you still want your money back, we may be able to partly return the money, partly create the voucher and then some admin charges.

9.3 Again any medical conditions, you will get all your money back for the unused amount.

10. Booking: Flexible

10.1 The easiest and quickest way to book an appointment is by calling the concerned salon.

10.2 In the unlikely event that the appointment has become unavailable you will receive an appointment rejected email or phone call, you can either reschedule call us & we will reschedule for you. In the event that you do not receive an email please call us to verify your appointment.

11. Customer Privacy: We protect our data

11.1 We will never give or sell our customers personal details to any company or person. If you have any questions regarding our policies please contact us to discuss this.

11.2 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

11.3 We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

12. Food & Drinks: Outside Salon please

12.1 All foods and drinks are prohibited in the premises persons above 60 or below 8 years are exempted. .

13. Loss or Damage: We are not Responsible

13.1 We regret we cannot be responsible for loss or damage of customer personal belonging / articles, including clothing or accessories.

14. Payment: You have options

14.1 For your convenience we accept cash and almost all major credit or debit card. On all payment by cards, there will be an additional charge of £1 on each transaction.

14.2 All treatment payment must be paid in advance.

14.3 Accepting any credit/debit card can be rejected at any time without any proper notice, this can be due to transaction machine intermittent faults, security / privacy purposes or banking issue. For such issue, it is the sole responsibility of client to have alternative arrangement of payment.

14.4 Once the treatment started, no compensation or refund or exchange can be claimed.

14.5 The salon management or any employee/student/trainee not responsible for the outcome /result of the treatment or services given.

15. Complaint: We are reachable and we would like to hear from you.

15.1 We highly appreciate receiving feedback from our customers.

15.2 All claims, feedback or complaints must be sent within 03 working days (starting from the day of service/treatment). No application or letter will be accepted which was sent after 3 working days. Also it is the responsibility of the client to inform by phone or email if the post will reach after 3 days.

15.3 Complaints can be registered by filling out the form on our Contact us page or by post 568 Cranbrook Road, Gants Hill, Essex, IG2 6RE. Please note that using the contact us page to send us a message is the quickest way to get your message to us.